Complaints Policy

Last updated: 27 September 2026

If something has gone wrong, we want to hear about it directly, and as early as possible. Most problems are much easier to fix when they are raised quickly.

How to complain

Phone: 250-250-2525
Email: hello@solar-panels-kelowna.com

Please include your name and contact details, the property address, roughly when the work or enquiry happened, what went wrong, and what outcome you would like.

What happens next

Acknowledgement within 2 business days

We confirm we have received your complaint and tell you who is handling it.

Investigation within 10 business days

We review the file, speak with everyone involved, including any contractor partner, and visit the site if that is needed to understand the issue.

Response

We write to you explaining what we found, what we will do about it, and by when. If we need more time, we tell you why and give you a new date.

Escalation

If you are not satisfied, ask for a review by senior management, who will reply within a further 10 business days.

If we cannot resolve it

Your rights under BC consumer protection law are not affected. You can contact Consumer Protection BC or get independent legal advice. For concerns about electrical safety, you can also contact Technical Safety BC.

Our commitment

We take every complaint seriously, never penalise anyone for making one, and use what we learn to fix the process behind the problem.